Wendy is still at it. She doesn’t like conflict, she says, when caught in lies, or projects that she has abandoned without any communication. Frustrating for others, including clients – but all in a “day’s work” for Wendy.
And she’s still at. After discovering her lie about contact and follow up with a client, as well as hearing another complaint from another client about a lack of response to phone call requests, I’m wondering what is the point of paying for a cell phone for Wendy?
Back in July, one of the same clients complained to me that weeks had gone by without hearing from Wendy. Wendy’s excuse was that because she had moved, she had no phone to call the client. Except this was a lie. She had a cell phone, provided and paid for by the business.
So.. yesterday, I finally advised Wendy to return the phone. What’s the point of paying for it if she doesn’t bother to use it for the purposes it was provided to her? It’s been an ongoing problem. (After similar lack of contact issues, I had actually asked her to return the phone back in March of this year, but let it go after she did not – as there was a short period of time where she seemed willing to communicate a bit more honestly – for awhile).
Well, I get the phone back. She has stolen the SIM card out of it though.
I turned on the phone, saw instructions to remove the battery and insert the SIM card. I took it over to Bell Mobility Office where Brad confirmed the SIM Card was missing. I’m not really sure what it was supposed to look like, but it indeed, it is not in the phone.
Not only did she not have the guts to return a phone in it’s normal working order to me herself, she sends it back with our son – so I have to discover this theft of the SIM card while he is here with me. How disgusting is that?
How utterly warped?
Bell Mobility considers what you have done Wendy, to be considered “theft.” You actively removed the required part of the phone that makes it work – that the services that are being paid for, causes the phone to have the abilities it is supposed to have.
Not sending along the charger could be understandable (although I do require that from you immediately), but actively removing the back cover of the phone, and removing the SIM card before returning it – well.. it is this same sort of activity that has been so frustrating over the years.
You think this is funny, Wendy? Is this your idea of professionalism or dealing with issues? You refused to deal with the problems clients report regarding lack of contact, and so instead of dealing with that issue, when it comes down to finally having to make a money saving decision, because you’re not responsive anyhow, you think this is humourous, or somehow a grown up adult way to deal with it?
Your actions are not funny. They have caused the loss of thousands and thousands of dollars, AS WELL as the loss of my severance and part of my pension funds, that I invested in this business.
Grow up, Wendy Woudstra. You don’t like conflict? Then stop acting in ways that motivate conflict. Stop lying. Stop pulling stupid stunts. Start acting in good faith. That will go along way to preventing conflict.
Please return the SIM card AND the charger, immediately. And stop acting so childish, especially using our son to help you carry out your dirty cowardly work.